Who is it for?
Adult children, parents and grandparents, including families living in different countries.
What will we do together?
- Practice scenarios discussed with everyone’s agreement.
- Warning signs in messages impersonating banks, authorities and relatives.
- A family callback routine and code-word rules.
- Next steps if money or sensitive information has been shared.
How does it work?
Start with the situations that worry your family most. Practise without blame or surprise calls. A family code word can help, but it does not replace calling back on a number you already know. A familiar voice alone is not enough reason to transfer money. Everyone leaves knowing whom to contact and which actions can wait.
What does your family take away?
A shared agreement: pause, verify and contact someone you trust.